Refund policy

RETURN AND REFUND POLICY

We offer a 30-day return period from the date your order is delivered.

ELIGIBILITY FOR RETURNS

To be eligible for a return, the item must be unused, unworn, and in the same condition in which it was received, with its original packaging and any included accessories. You must also provide your receipt or proof of purchase.

For hygiene and safety reasons, grooming or personal-care products that have been used or opened cannot be returned unless they arrived damaged or defective.

To request a return, contact us at sergiorichard4@gmail.com before sending any item. Returns sent without prior authorization will not be accepted. If your return is approved, we will provide the applicable return address and instructions. Do not return products to the address shown on the original package unless we specifically instruct you to do so.

RETURN SHIPPING

Customers are responsible for return shipping costs when returning an unwanted item or an item ordered by mistake. Original shipping charges are non-refundable.

If an item arrives damaged, defective, or incorrect, Tailwise Supply will cover the reasonable return or replacement costs.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order upon delivery. Contact us within 7 days at sergiorichard4@gmail.com if your item is damaged, defective, or incorrect. Include your order number and clear photographs or video showing the issue so we can evaluate it and make it right.

CANCELLATIONS

Orders may be cancelled within 2 hours of purchase by contacting us at sergiorichard4@gmail.com. After an order has entered processing or fulfillment, cancellation cannot be guaranteed.

NON-RETURNABLE ITEMS

We cannot accept returns of:

  • Used or opened grooming and hygiene products, unless defective
  • Personalized or custom-made items
  • Gift cards
  • Items marked as final sale

Please contact us if you have questions about a specific product.

EXCHANGES

The fastest way to receive a different item is to return the original item. Once the return is approved, place a separate order for the replacement.

REFUNDS

We will notify you after receiving and inspecting your return. If approved, the refund will be issued automatically to your original payment method within 10 business days.

Your bank, card issuer, or PayPal may require additional time to process and post the refund. If more than 15 business days have passed since we approved your refund, contact us at sergiorichard4@gmail.com.

CONTACT

For questions about returns or refunds, contact Tailwise Supply at sergiorichard4@gmail.com.