Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sergiorichard4@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sergiorichard4@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sergiorichard4@gmail.com.

RETURN AND REFUND POLICY

We offer a 30-day return period from the date your order is delivered.

ELIGIBILITY FOR RETURNS

To be eligible for a return, the item must be unused, unworn, and in the same condition in which it was received, with its original packaging and any included accessories. You must also provide your receipt or proof of purchase.

For hygiene and safety reasons, grooming or personal-care products that have been used or opened cannot be returned unless they arrived damaged or defective.

To request a return, contact us at sergiorichard4@gmail.com before sending any item. Returns sent without prior authorization will not be accepted. If your return is approved, we will provide the applicable return address and instructions. Do not return products to the address shown on the original package unless we specifically instruct you to do so.

RETURN SHIPPING

Customers are responsible for return shipping costs when returning an unwanted item or an item ordered by mistake. Original shipping charges are non-refundable.

If an item arrives damaged, defective, or incorrect, Tailwise Supply will cover the reasonable return or replacement costs.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order upon delivery. Contact us within 7 days at sergiorichard4@gmail.com if your item is damaged, defective, or incorrect. Include your order number and clear photographs or video showing the issue so we can evaluate it and make it right.

CANCELLATIONS

Orders may be cancelled within 2 hours of purchase by contacting us at sergiorichard4@gmail.com. After an order has entered processing or fulfillment, cancellation cannot be guaranteed.

NON-RETURNABLE ITEMS

We cannot accept returns of:

  • Used or opened grooming and hygiene products, unless defective
  • Personalized or custom-made items
  • Gift cards
  • Items marked as final sale

Please contact us if you have questions about a specific product.

EXCHANGES

The fastest way to receive a different item is to return the original item. Once the return is approved, place a separate order for the replacement.

REFUNDS

We will notify you after receiving and inspecting your return. If approved, the refund will be issued automatically to your original payment method within 10 business days.

Your bank, card issuer, or PayPal may require additional time to process and post the refund. If more than 15 business days have passed since we approved your refund, contact us at sergiorichard4@gmail.com.

CONTACT

For questions about returns or refunds, contact Tailwise Supply at sergiorichard4@gmail.com.