Shipping policy

SHIPPING POLICY

ORDER PROCESSING

Orders are typically processed within 1–3 business days, excluding weekends and public holidays. During periods of high demand, processing may take slightly longer.

You will receive a confirmation email after placing your order and another email containing tracking information once your order has shipped.

SHIPPING DESTINATIONS

Tailwise Supply currently ships to addresses within the United States. We do not currently ship to P.O. boxes, APO/FPO addresses, or destinations outside the United States.

DELIVERY ESTIMATES

Estimated delivery is generally 5–15 business days after your order has been processed. Delivery dates are estimates and are not guaranteed. Delays may occur because of carrier operations, severe weather, holidays, address problems, or other circumstances outside our control.

SHIPPING COSTS

Any applicable shipping charges will be displayed at checkout before payment. Promotional free-shipping offers may be subject to specific conditions.

TRACKING YOUR ORDER

When tracking information becomes available, it will be sent to the email address provided during checkout. Tracking information may require up to 72 hours to update after shipment.

MULTIPLE SHIPMENTS

Items in the same order may be fulfilled from different warehouses and may arrive in separate packages. You will not be charged additional shipping fees because an order is divided into multiple shipments.

ADDRESS CHANGES

Please review your shipping address carefully before completing checkout. Address-change requests must be sent to sergiorichard4@gmail.com within 2 hours of placing the order. We cannot guarantee changes after an order has entered processing.

Customers are responsible for additional costs resulting from an incorrect or incomplete address. We cannot issue a refund for an order delivered to the address entered during checkout.

LOST, DELAYED, OR DELIVERED PACKAGES

If tracking has not updated for 7 business days, or your package has not arrived within 5 business days after its estimated delivery date, contact us at sergiorichard4@gmail.com with your order number.

If tracking shows that a package was delivered but you cannot locate it, please check around the delivery location, ask members of your household or neighbors, and contact the shipping carrier. We will assist with an investigation when possible.

If a carrier confirms that a package was lost in transit, we will offer an appropriate replacement or refund.

DAMAGED OR INCORRECT ORDERS

If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery at sergiorichard4@gmail.com. Include your order number and clear photographs or video of the item and packaging.

CANCELLATIONS

Orders may be cancelled within 2 hours of purchase by contacting sergiorichard4@gmail.com. Once an order has entered processing or has shipped, cancellation cannot be guaranteed.

IMPORT DUTIES AND TAXES

Customers are responsible for any customs duties, import taxes, or related charges that may apply, unless those charges were included or collected at checkout.

CONTACT

For questions regarding shipping or delivery, contact Tailwise Supply at sergiorichard4@gmail.com.